FAQ

17th March:

Our Gold Coast bricks & mortar Showroom has been shut until further notice. The health & wellbeing of our team & community is of the utmost of priority.

Our online store is operating as per usual with orders shipping within 1-2 business days world wide via EXPRESS post. We have heightened our hygiene & sanitary practices, which are also being upheld by our logistics partners to ensure your order arrives safely. The World Health Organisation has stated there is a low likelihood of the virus living on packages, so online shopping remains safe.

Express shipping is free for all Australian orders $100+, New Zealand orders $150+ & international $300+. If you are within Australia & your order is below $100 express shipping will cost $8. For all rates please click here.

In stock: In stock pieces will be processed & shipped within 1-3 business days

Pre-order: Please refer to the individual product page for the delivery time frame.

Solid gold rings: 4-8 weeks

Australian orders are shipped express via Australia Post & international orders are shipped via DHL Express. Please click here for expected international delivery times.

If you change your mind about your piece YCL Jewels will happily offer a gift card to the full amount including shipping cost YCL has already paid, or refund less shipping costs, within the first 14 days of receiving your piece. To organise a return, please email our customer care team at info@ycljewels.com to obtain a return authorisation number. Please allow 7 days for your return to be processed once received. Read our full return policy here.

To lessen our carbon footprint & work towards making YCL as sustainable as possible, when multiple pieces are purchased, each piece will be packaged appropriately in one box to ensure safe travels (along with a few other goodies we gift to you). Please let us know in the notes section at checkout if you do require more boxes.

Our pieces are hand made by Fabienne YCL's sunlit studio as well as by our global team of craftsmen in United States, China, India & Indonesia. Our leading manufacturer is a small, family owned business with female-led teams & whom value responsible working practices for their artisans. Every piece of YCL is carved, cut, filed, & polished by hand.

Yes we do, all of our pieces come with an 8 month manufacturing warranty, this does not include personal wear & tear.

If the item you are wanting is our of stock, please click the 'email when in stock' button to be notifed when it is due to arrive back in stock. Or email info@ycljewels.com to see when it is due to be back in stock.

We do offer gift wrapping, & it's free! All you need to do is leave the note "please gift wrap" in the notes section upon checking out.

Please note: We try to keep our carbon footprint as minimal as possible, so we do not use wrapping paper. Instead we tie beautiful ribbon around our branded box, add in some little goodies, & can add a handwritten note if requested.

Please visit our Care Guide for detailed information around how you can best care for & store your pieces.

18k gold fill (base of copper): Most affordable option for gold pieces, perfect if you only want to wear it a few times a week.

14k gold vermeil (base of silver): 3-4 times thicker gold-plating than standard plated pieces, hypoallergenic, durable & perfect for daily wear.

14k gold fill (base of silver): With a thick layer of solid gold bonded over 925 sterling silver, hypoallergenic, durable & perfect for daily wear.

Yes of course, orders can be picked up from our Gold Coast showroom between 9am-3:30pm Monday to Friday. Please add into the notes at check-out "Showroom Pick Up" along with the preferred date/time you wish to pick up.

When you sign up to YCL's mailing list (footer of our website) you will receive a 10% discount code for your first purchase only. This code is only applicable to a certain collection of items, view what these pieces are here. Please type your code into the discount code field at checkout.