FAQ


Production time for made to order pieces may take between 2-4 weeks. We thank-you for your patience & understanding, & trust us, your YCL treasures will be worth the wait! 

PRODUCTION TIME:

You can check what category a piece falls under under the description on each product page. 

READY MADE: These pieces are hand made with love, & are in stock, therefore they will ship within 1-3 business days. 

MADE TO ORDER: All Made to Order YCL Jewels pieces are hand-crafted in YCL's Gold Coast studio, Australia, therefore they will ship within 2-4 weeks. 

NOTE: If a ready-made piece is ordered with a made-to-order piece, the wait time will be 2-4 weeks.

Made to order pieces are not machine made, & instead is handmade with love & care. As each item is individually crafted they may have natural elements, colourings & characteristics from Fabienne's tools, craftsmanship & soldering techniques. This gives each piece a uniqueness, & does not affect how the your YCL piece wears. All crystals differ slightly as they are natural gifts from our Earth. 

MATERIALS USED 

Our treasures are available in 3 different types of metal, all 3 of which require different care to ensure longevity of your piece. To see what metal your treasure falls under check the information & description, available on each each product page.

14k Gold Fill: Gold Fill is not plated jewellery, indicates jewellery with a thick layer of 14k solid gold, that has been bonded with another metal, usually copper or brass. When cared for correctly, due to the thick solid gold layer, 14k gold fill, unlike gold plating, will last as long as, & will wear exactly like solid gold. 

Sterling Silver: Our silver pieces are made with 0.925 Sterling Silver, which is solid silver mixed with another metal. 

18k Gold Micron: Micron fill is one of the highest forms of 'plating', it indicates jewellery with a heavy 3-micron layer of 18k solid gold, that has been layered over sterling silver

CARING FOR YOUR TREASURES

14k Gold Fill: Will wear exactly the same as solid gold, can be worn in the ocean, shower etc & will not tarnish. It's best to keep your pieces away from harsh chemicals, chlorines, & perfumes, as this will take it's toll on your precious jewels. To keep your pieces shiny & clean, gently wipe over with a jewellery cleaning cloth every so often. Our little tip is to also hang fine necklaces & bracelets, when not wearing, to avoid tangling. 

18k Gold Micron: Micron durability will depend on the care you take with your treasures. To ensure longevity of your micron fill treasures we suggest not wearing your micron fill pieces in the shower, ocean etc, & recommend trying to avoid moist & acidic environments where possible. 

SIZING

Necklaces & Chokers

The chain used within YCL designs is a 1.3mm fine chain, & the crystals measure 2-3mm. 

Our sizing is based on the top to tail of the necklace, when laid out flat. All necklaces also include a 2.5cm-3cm extender chain, that can adjust the necklace to your liking. 

Rings

YCL Jewels use & list both the US (number) and UK/AU (letter) sizing. Please note this is simply a guide, to most accurately measure your ring size visit your local jeweller & they will measure your size, for free too!

Extra Small - 5 -  K 

Small - 6 - L 

Medium - 7 - N 1/2 

Large - 8 - P 1/2

PACKAGING

To lessen our carbon footprint, when multiple treasures are purchased, each piece will be safely housed in an individual, YCL branded pouch & placed one box (along with a few other goodies we gift to you). If you do require more boxes, please indicate this in the notes section at checkout. 

PRICING

All prices on our website are in Australian dollars (AUD). 

RETURNS & EXCHANGES

Customer satisfaction is very important to us here at YCL, we strive to ensure our customers are always happy & fulfilled. If you receive your purchase & are dissatisfied, please contact us & we can work together in resolving the situation. 

YCL Jewels will gladly offer a gift card equal to the value spent, less postage, if a customer has changed their mind or requires different sizing. The piece must be returned within 5 days of receiving & must unworn, with no scratches. Once the pieces have been received by YCL, please allow 3 business days for the gift card to be issued. Postage back to YCL HQ is the customers responsibility. 

FAULTY ITEMS

All treasures are checked before shipment & made with love to ensure a high level of quality. In the rare case that breakage occurs, due to a manufacturing fault within the first 8 months of purchase, YCL Jewels will happily replace or repair the treasure & return it free off charge. Please email info@ycljewels.com with a photo of your piece. 

Faulty items are assessed case by case, & if damage has occurred due personal wear & tear, mishandling or not caring for the treasure as per our instructions, it will not be covered under our warranty. Postage back to YCL HQ is the customers responsibility. 

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- YCL JEWELS is not responsible for refunding an item if the customer has simply changed their mind or no longer wishes to follow through with the order.

- YCL JEWELS is not responsible for refunding an item if it has been lost in the post.

- YCL JEWELS is not responsible for personal breakage, damage, wear & tear.

PLEASE NOTE: YCL Jewels is not responsible for items that go missing within Australia & internationally. If an item does go missing, which is a very rare occurrence YCL Jewels will lodge an investigation with the specific postal service & attempt to track it's location. YCL Jewels is also not responsible for address' that are entered incorrectly, so please ensure you check all entered information at checkout.

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