Please see some of our frequently asked questions below. If your question is not answered here, please feel free to reach out to our team whom will be happy to assist you info@ycljewels.com 
How much will shipping cost?

Express shipping is free for all Australian & New Zealand orders $150. If your order is below $150, within Australia express shipping will cost $8 & for New Zealand, $10 express DHL. For all rates please click here.

How long will my order take to ship?

In stock: In stock pieces will be processed & shipped within 1-2 business days and 24 hours for local pick-up at our Gold Coast Showroom.

Pre-order: Please refer to the individual product page for the delivery time frames. To reduce our carbon footprint, we aim to send all pieces in one delivery. If your order consists of in-stock and pre-order pieces, we are happy to arrange a split shipment upon request. 

Solid gold rings: 5-7 weeks (made to order)

Australian orders are shipped express via Australia Post & international orders are shipped via DHL Express. Please click here for expected international delivery times.

What is YCL's return policy?

If you change your mind about your piece, YCL Jewels will happily offer a gift card to the amount of 110% of your purchase or a refund of 100%, excluding the shipping costs YCL has already incurred. All returns must be requested within 14 days of receiving your piece. To organise a return, please email our customer care team at info@ycljewels.com to obtain a return authorisation (RA) number. Please allow 7 days for your return to be processed once received. Read our full return policy here.

How will my order be packaged?

All orders are packaged in our YCL boxes made from recycled materials along with compostable postage satchels. To lessen our carbon footprint and to ensure we are working towards YCL being as sustainable as possible, when multiple pieces are purchased they will be packaged appropriately in one box. Feel free to let us know in the notes section of the checkout if you require more than one box for separate packaging.

Where are YCL pieces made?

Our pieces are hand made by Fabienne YCL's sunlit studio as well as by our global team of craftsmen in United States, China, South Korea & Indonesia. Our leading manufacturer is a small, family owned business with female-led teams & whom value responsible working practices for their artisans. Every piece of YCL is carved, cut, filed, & polished by hand.

Does YCL have a warranty?

Yes we do, All of our pieces come with an 8 month manufacturing warranty however this does not include personal wear & tear.

The item I want is out of stock?

If the item you are wanting is our of stock, please click the 'email when in stock' button to be notified when it is due to arrive back in stock. Or email info@ycljewels.com to see when it is due to be back in stock.

Do you offer gift wrapping?

Our Gift wrapping includes a high quality branded YCL Jewels box in a signature YCL embroidered bag, a rose quartz crystal and a care card. Please select "Add Gift Wrapping" in the checkout. 

How do I care for my pieces?

Please visit our Care Guide for detailed information around how you can best care for & store your pieces.

Which material is right for me?

18k gold fill (base of copper): Most affordable option for gold pieces, perfect if you only want to wear it a few times a week.

14k gold vermeil (base of silver): 3-4 times thicker gold-plating than standard plated pieces, hypoallergenic, durable & perfect for daily wear.

14k gold fill (base of silver): With a thick layer of solid gold bonded over 925 sterling silver, hypoallergenic, durable & perfect for daily wear.

Which length necklace is right for me?

I am local, can I pick my order up in your Showroom?

Yes of course, orders can be picked up from our Gold Coast showroom between 9am-3:30pm Monday to Friday. Please select 'Local Pick Up' at the checkout & once your order is ready for collection, you will be notified via email within 24 hours. 

How can I redeem my mailing list discount code?

When you sign up to YCL's mailing list (footer of our website) you will receive a 10% off discount code for your first purchase only. This code is only applicable to a certain collection of items, view what these pieces are here. Please type your code into the discount code field at checkout.

How can I find out my ring size?
US Sizing UK Sizing Inside Diameter