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YCL

Standard

FREE over $150

$7.95 

2-8 days arrival

Express

$4.95 over $150

$9.95

1-3 days arrival 

Free over $150

$14.95AUD Australia Post Express 

2-8 days arrival

Tracking and Signature

North America

Free over $300

$25AUD DHL Express

2-4 days arrival 

Tracking and Signature 

Asia

Free over $300

$25AUD DHL Express

2-4 days arrival 

Tracking and Signature 

United Kingdom and Europe

Free over $300

$25AUD DHL Express

2-4 days arrival 

Tracking and Signature 

Rest of World

No free option 

$40AUD DHL Express

2-6 days arrival 

Tracking and Signature 

All orders are processed within 1-2 business days. Delays may occur if your order is part of a promotion or during a collection launch.

Make a Return here


If you change your mind, we will gladly offer either a refund or gift card accept returns subject to the following conditions:

The item is in saleable condition, unworn with original packaging

The request is made within 14 days of delivery 

That you provide proof of purchase 

Earrings and Made to Order Rings cannot be returned

Items sold as a sample, discount or final sale cannot be returned. This includes any styles in our sale collection.

We do not offer refunds for purchases made using Afterpay or Klarna. These purchases are eligible for a gift card only. 

If you are outside of Australia, please email info@ycljewels.com for a Return Authorisation number.

If you change your mind, we'll gladly accept returns subject to the following conditions:

 

  • The item is in saleable condition, unworn with original packaging
  • The request is made within 14 days of delivery 
  • That you provide proof of purchase 
  • Earrings and made to order rings cannot be returned
  • Items sold as a sample or final sale cannot be returned. This includes any styles in our sale collection.

Please refer to the individual product page for the delivery time frames. To reduce our environmental impact, we aim to send all pieces in one delivery. If your order consists of In Stock and Pre Order pieces, we are happy to arrange a split shipment upon request.

If you have received an incorrect item, please email info@ycljewels.com with photos of the item and we will send you further instructions on how to proceed. All extra costs incurred will be the responsibility of YCL Jewels. 

In addition to Australian Consumer Law, we offer an extended six month manufacturing warranty on all jewellery with proof of purchase. We’re confident in the quality of our product hence the extended coverage. This covers manufacturing faults and defects. It does not coverpieces that have been damaged due to ‘wear and tear’ through misuse or accident (like a bent ring or broken chain), lost items and improper storage of your product. If a piece has been repaired or modified by someone other than YCL Jewels, the warranty will be void. Pieces can only be deemed faulty by one of our craftsmen upon physical assessment. Failure to follow the care instructions will render this warranty void.

Jewellery excluding solid gold

6 month manufacturing warranty 

Solid Gold 

18 month manufacturing warranty

Exclusions

YCL Jewels Retailers

Items purchased through a third-party retailer will not be covered under YCL’s warranty. Please reach out to the company the items was purchased from directly. 

Free Gift and Sample Sale

No refunds, returns for credit notes or exchanges. All free gift, promotional and sample sale pieces are not covered under our six month warranty policy.

International orders may be subject to additional import taxes and duties which vary country to country. YCL Jewels is not liable for any charges you may incur. We are unable to process a refund if you refuse to make payment for the goods. 

  • YCL JEWELS is not responsible for addresses that are entered incorrectly, please ensure to check all entered information at checkout.
  • YCL JEWELS is not responsible for parcels that are lost or damaged in transit.
  • YCL JEWELS is not responsible for the cost of shipping on any returns.
  • YCL JEWELS will only reimburse shipping on a faulty item up to $25 AUD.
  • YCL JEWELS holds the right to charge a restocking fee of up to 20% if for some reason the order is cancelled.

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